Q: Will the product I receive be the same as in the picture?

A: Yes, we strive to ensure that the product images on our website are as accurate and representative as possible. However, please note that there may be minor differences in the color, size, or design due to variations in screen resolution, lighting, or manufacturing processes. If you have any concerns about the product you received, please contact our customer support, and we will work with you to resolve the issue.

Q: Where can I ship my order from Shopmart?

A: Shopmart ships products across the GCC region. During the checkout process, you will be able to choose your preferred shipping destination. If your location is not listed, please contact our customer support, and we will try our best to accommodate your request. Please note that some products may have shipping restrictions due to legal or logistical reasons.

Q: What is your return or exchange policy?

A: We have a flexible return or exchange policy. If you are not satisfied with your purchase, you can return the product within 10 days of delivery for a full refund or exchange.

Q: How can I contact customer support?

A: We provide 24-hour customer support through email, live chat, or phone. You can also fill out our online contact form, and we will get back to you as soon as possible.

Q: Are your products authentic?

A: Yes, all our products are backed by our authenticity promise and Shopmart warranty. We work with great regional and international brands to offer our customers the best quality products at competitive prices.