At Shopmart.ae, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a refund and returns policy to make the process as easy and convenient as possible.
Refunds
If you wish to request a refund, please contact our customer support team within 5 days of receiving your order. You can contact us through phone, WhatsApp, email, or live chat, and we will be happy to assist you with your refund request.
To be eligible for a refund, the product must be in its original condition and packaging, and must not have been used or damaged. We will inspect the product upon receipt, and if it meets our refund criteria, we will initiate the refund process.
The refund will be processed to the same payment method that was used to make the original purchase. Please note that the refund may take up to 10 business days to appear on your account, depending on your bank or credit card provider.
Returns
If you wish to return a product, please contact our customer support team within5 days of receiving your order. You can contact us through phone, WhatsApp, email, or live chat, and we will be happy to assist you with your return request.
To be eligible for a return, the product must be in its original condition and packaging, and must not have been used or damaged. We will provide you with a return shipping label, and you can use this to return the product to us.
Once we receive the product, we will inspect it to ensure that it meets our return criteria. If it does, we will process the return and issue a refund to the same payment method that was used to make the original purchase.
Please note that some products may be non-returnable or non-refundable, such as personalized or customized items, perishable goods, and intimate or sanitary products. We will clearly indicate if a product is non-returnable or non-refundable on its product page.
If you receive a faulty or defective product, please contact our customer support team immediately. We will arrange for the product to be returned to us, and we will either provide a replacement product or issue a refund, depending on your preference.
If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our customer support team. We are committed to providing you with a hassle-free shopping experience, and we will do our best to resolve any issues that you may have.